Implementation and Development Support
Arnica Software provides
implementation and development support for users of Arnica Software products and
technologies. We will also use our best efforts and expertise to help
our customers in troubleshooting and solving integration issues with third-party products and technologies.
Implementation and development
support is provided via telephone and email at the rate of US$125 per
hour (applicable taxes are extra),
with one hour increments.
Strategic and architecture consulting is
provided at the rate of US1,500 per day with half-day increments.
Arnica Software provides four incidents up to one hour in total of
free telephone and email support for installation-related issues for
customers who purchased a single-server license or maintenance
Arnica Software provides free telephone and email support for bug-related issues
for maintenance subscription customers users during the term of product
Subscription entitles subscribers to free email support
for bug-related issues during the term of the subscription.
Users without a maintenance subscription or Arnica
Technology Subscription, are entitled to free email support for bug-related issues for a period of three months from the date
All Arnica Software customers may use priority
telephone and email support at the rate of US$125 per hour (applicable
taxes are extra), with one-hour increments.
CONTACT TECHNICAL SUPPORT