FileServer

Implementation and Development Support  

Arnica Software provides implementation and development support for users of Arnica Software products and technologies. We will also use our best efforts and expertise to help our customers in troubleshooting and solving integration issues with third-party products and technologies.

Implementation and development support is provided via telephone and email at the rate of US$125 per hour (applicable taxes are extra), with one hour increments.

Strategic and architecture consulting is provided at the rate of US1,500 per day with half-day increments.

Installation Support 

Arnica Software provides four incidents up to one hour in total of free telephone and email support for installation-related issues for customers who purchased a single-server license or maintenance subscription.

Other Support  

Arnica Software provides free telephone and email support for bug-related issues for maintenance subscription customers users during the term of product maintenance subscription.

Arnica Technology Subscription entitles subscribers to free email support for bug-related issues during the term of the subscription.

Users without a maintenance subscription or Arnica Technology Subscription, are entitled to free email support for bug-related issues for a period of three months from the date of purchase.

All Arnica Software customers may use priority telephone and email support at the rate of US$125 per hour (applicable taxes are extra), with one-hour increments.

CONTACT TECHNICAL SUPPORT  

By phone: 416-483-5219
By email:  support@arnicasoftware.com