Arnica Software provides
implementation and development support for users of Arnica products and
technologies. We will use our best efforts and expertise to help
our customers in troubleshooting and solving integration issues with 3rd
party products and technologies.
Implementation and development
support is provided by phone and email at the rate of US$125 per
hour (applicable taxes are extra),
with one-hour increments.
Strategic and software architecture consulting is
provided at the rate of US1,500 per day with half-day increments.Installation Support:
Arnica Software provides four incidents up to one hour in total of free telephone and
email support for installation-related issues for customers who purchased a
single-server license or maintenance subscription. Other Support:
Arnica Software provides free telephone and email support for bug-related issues for
maintenance subscription customers users during the term of product maintenance
Arnica Technology Subscription entitles subscribers to free
email support for bug-related issues during the term of the subscription.
Users without a maintenance subscription or Arnica Technology
Subscription, are entitled to free email support for bug-related issues for a
period of three months from the date of purchase.
All Arnica Software customers
may use priority telephone and email support at the rate of US$125 per hour
(applicable taxes are extra), with one-hour increments.CONTACT TECHNICAL SUPPORT: