Implementation and Development Support:
Arnica Software provides implementation and development support for users of
Arnica Software products and technologies. We will also use our best efforts and
expertise to help our customers in troubleshooting and solving integration
issues with third-party products and technologies.
development support is provided via telephone and email at the rate of US$125
per hour (applicable taxes are extra), with one hour increments.
Strategic and architecture consulting is provided at the rate of US1,500
per day with half-day increments.
Arnica Software provides four incidents up to one hour in total of free telephone and
email support for installation-related issues for customers who purchased a
single-server license or maintenance subscription.
Arnica Software provides free telephone and email support for bug-related issues for
maintenance subscription customers users during the term of product maintenance
Arnica Technology Subscription entitles subscribers to free
email support for bug-related issues during the term of the subscription.
Users without a maintenance subscription or Arnica Technology
Subscription, are entitled to free email support for bug-related issues for a
period of three months from the date of purchase.
All Arnica Software customers
may use priority telephone and email support at the rate of US$125 per hour
(applicable taxes are extra), with one-hour increments.
CONTACT TECHNICAL SUPPORT